Reliable customer
support for brands
that cannot afford
chaos.
Global Nova becomes the operational support layer behind your e-commerce brand. We handle tickets, calls, disputes, proactive reach-outs and daily reporting, so your team can focus on growth.
85-90%
DISPUTE WIN RATE
€29.7M
CLIENT REVENUE PROTECTED
2 days
ONBOARDING TIME
1 price
NO HIDDEN FEES
Reliable customer
support for brands
that cannot afford
chaos.
Global Nova becomes the operational support layer behind your e-commerce brand. We handle tickets, calls, disputes, proactive reach-outs and daily reporting, so your team can focus on growth.
We do not just answer tickets. We help e-commerce brands scale safely.
Global Nova delivers reliable, proactive customer support built specifically for DTC brands and e-commerce operators. The team has 7+ years of experience supporting established brands and dropshippers growing into real operations.
Every day, agents handle support, phone calls and disputes for clients across the United States, Canada, Germany and Australia.
- Dedicated agents trained in your brand voice
- Support across email, live chat, phone, social DMs, SMS and WhatsApp
- Dispute management, supplier coordination and reporting included
- Dedicated agents trained in your brand voice
- Support across email, live chat, phone, social DMs, SMS and WhatsApp
- Dispute management, supplier coordination and reporting included
Customer support, end to end.
Dedicated agents handle every inbound channel with a 24-hour or less SLA. Powered by Gaia Desk, Global Nova's in-house CRM ecosystem.
Email, chat and social DMs
Every customer touchpoint in one queue, answered in your brand voice with clear context too.
Phone support
Real-time reassurance that boosts trust, calms angry customers and helps prevent chargebacks.
Dispute handling
PayPal and Stripe evidence, deadline tracking and proactive documentation to protect revenue.
Gaia Desk CRM
Omnichannel support, dispute tracking, multiple AI checks and full customer history in one system.
Custom IT solutions
Tailor-made Shopify apps, SaaS solutions and integrations that fit your exact workflow.
Legal support
Support for copyright, trademark, supplier agreements, platform compliance and GDPR topics.
Real people answering, so your customers know your brand is legitimate.
Evidence, dead time and proactive case management for PayPal and Stripe.
Shopify apps, SaaS workflows and integrations built around your operation.
Support for brand protection, agreements, GDPR and platform compliance.
Get 3 months
free of GAIA Desk
GAIA Desk is your all in one customer support platform for ecommerce teams. Automate replies, streamline workflows and deliver better support from one place.
Get 3 months
free of GAIA Desk
GAIA Desk is your all in one customer support platform for ecommerce teams. Automate replies, streamline workflows and deliver better support from one place.
How we work: four commitments that matter.
Anyone can list services. The real test is what shows up on every ticket, every dispute and every reporting cycle.
01
Coverage that matches your rhythm
Standard coverage runs Monday to Friday, 9 AM to 5 AM CET. When you launch, peak or expand timezones, the team can scale to 24/7.
02
Quick, thoughtful replies
Every inquiry gets a real response within 24 hours, most within four. Agents read the situation instead of closing tickets blindly.
03
Proactive support and disputes
Order delays, stock issues and shipping anomalies are addressed before frustration becomes a complaint or refund request.
04
Transparent reporting
Daily highlights, weekly summaries and monthly reports give you visibility into ticket trends, friction points and revenue impact.
● GAIA DESK
The only customer support layer with a full ecosystem.
Gaia Desk was built by operators, agents, team leaders, project managers, data management and an in-house IT team. It combines omnichannel support, dispute tracking and multiple AI quality checks.
- Email, phone, WhatsApp, Meta, Pinterest and live chat in one queue
- PayPal and Stripe dispute tracker with deadlines
- Monthly and quarterly updates to improve the system
Start in 2-3 days, not
weeks.
A simple onboarding flow that gets the team operational quickly without setup fees or long implementation cycles.
01
First contact
30 minutes
02
Discovery call
30 minutes
03
Agreement
10 minutes
04
SOP
1-2 hours
05
Integrate
1 day
06
Go live
Tomorrow
Frequently asked questions.
Clear answers before you book a call.
Where is your team located?
Global Nova's headquarters and primary operations are in Belgrade, Serbia, with management offices in the UK and US. Agents are vetted in-house, not subcontracted.
Can I read tickets or listen to calls?
Yes, you have full transparency and access to all communications.
How fast can I start?
Implementation can happen in as little as 2-3 days.
What if my dedicated agent gets sick?
We have trained backup agents who seamlessly step in to ensure uninterrupted support.
Are there hidden fees?
No, our pricing is fully transparent with no hidden costs.
How does dispute handling work?
We handle disputes proactively with detailed tracking and documentation to protect your revenue.
Reliable & Proactive Customer Support for E-commerce Brands.