GLOBAL NOVA PRICING
Fair pricing based on your daily support volume.
Global Nova keeps pricing simple. You pay a fixed monthly price based on the average number of customer emails and proactive reach-outs handled per day. Customer support, dispute handling and payment processor protection are included.
WHAT IS INCLUDED
The monthly price covers the core support operation.
You are not only paying for replies. The service includes the operational work needed to keep customers informed and protect the business from unnecessary disputes.
01
Customer support
Daily support across email, live chat, social DMs, SMS, WhatsApp and phone depending on your setup.
02
Dispute handling
PayPal, Stripe and chargeback cases are monitored, prepared and followed up with the right evidence.
03
Processor protection
Support designed to reduce complaints, avoid avoidable disputes and protect payment processor health.
04
Proactive updates
Customers are contacted about delays, shipping issues or order questions before frustration grows.
05
Reporting
Daily highlights, weekly summaries and monthly reporting give visibility into what is happening.
06
Gaia Desk access
Support is handled through Global Nova's CRM ecosystem for tickets, disputes and customer history.
No hidden support fees
The standard model does not include setup fees, CRM license fees, per-dispute fees or per-ticket charges. The tier is based on daily support volume.
Custom plan for higher volume
Brands with more than 1,000 daily emails or more complex coverage needs can discuss a custom plan based on channels, timezone coverage and support complexity.
QUESTIONS
Common questions about pricing.
Simple answers before you book a call.
How is the tier calculated?
The tier is based on the average number of customer emails and proactive reach-outs handled per day.
Is dispute handling included?
Yes. Dispute management and payment processor protection are included in all tiers.
What if we need 24/7 coverage?
For high-volume brands, Global Nova creates a custom monthly plan based on support volume, coverage needs and operational complexity.
Can the tier change later?
Yes, if your support volume changes, the plan can scale with your operation.
Are there setup fees?
No setup fee, no CRM license fee and no per-dispute charges in the standard monthly support model.
What happens above 1,000 emails per day?
Brands with more than 1,000 daily emails or more complex coverage needs can discuss a custom plan based on channels, timezone coverage and support complexity.
GET IN TOUCH
Not sure which tier fits?
Global Nova can review your current support volume and recommend the right starting tier for your store.
© Global Nova
Customer support, dispute handling and operations for e-commerce brands.